Over many years we created surveys for customers and internal stakeholders. Most times this was done under high time pressure. Even if a project start was delayed, the fieldwork go live date was never moved.
For testing was never enough time and so the QA team never was able to find all issues inside the surveys. The first two days of fieldwork were used to fix the late found issues and to change the survey due to customer change requests.
Even today, when talking to corporate Market Research departments or full service Market Research specialists, does not show a different picture. With the raise of mobile devices and a fragmented browser market, the situation is today even worse than ever. "Traditional" testing methods using Excel, Emails and Screenshots are not sufficient enough for getting the best possible results and making the time lines.
"Our clients use SurveyTester to check their Surveys before going live. This helps them to handle their projects with better quality, saving time and
Bernhard Witt - Founder and CEO
We thought, there must be a better way for handling the chaotic process of reporting issues, track changes and doing parts of the tests in a fully automated way. So we built a collaborative platform, which understands survey and different survey systems. SurveyTester only needs a test link to a survey and then can support the QA process.
The following three main concepts are used in SurveyTester:
When starting to test a new project, SurveyTester can run fully automated tests.
The answers for the tests are mostly random but SurveyTester also learns, if specific questions need special answers. Questions with input limitations or Sum100 questions can be reliably answered during the fully automatic tests.
While these tests are running, SurveyTester is collecting many information about the survey flow, builds up the Survey Logic Tree and other information pools. Additionally, internal users can also repeat specific test runs with a revised survey version, using the original answers of a test.
These days, most surveys are answered with mobile devices. However, the internal process of designing or testing surveys is still desktop-focused.
Small screens are not easy to handle for tasks like entering found issues or change requests.
SurveyTester automatically creates screenshots of every tested page, using a variety of different devices.
Some of these devices are virtual (e.g. Chrome, Edge, Firefox, Internet Explorer), while screenshots for mobile devices are created by using real physical machines. We found that emulations are not sufficient for this task.
There are many good bug trackers or ticketing systems available in the market, but SurveyTester actually understands surveys and their specific handling needs.
When manual testing is done, SurveyTester tracks all tested pages and allows testers to see other tester's issues before reporting their own new findings. This avoids double work.
A customizable area also allows to classify issues and collecting error types, importance or other information. Testers can even visually mark issues with their mouse, so that other persons can see the exact place of a found problem.
Once, an issue is fixed, the tester can get an automatic feedback about the fix.
SurveyTester supports every aspect of testing and checking Surveys before going live, making QA easy and effective.
Depending on your role inside the process, Surveytester supports your daily work in different ways:
The following Survey Systems are currently supported by SurveyTester. If you are interested getting support for other survey platforms, please contact us.
Are you missing your Survey System on that list? Please contact us to check options for adding it to the supported systems.
2x4 Solutions GmbH
+49 174 1674678
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SurveyTester allows Project Managers, Survey Authors, QA-specialists and even End-Clients or other stakeholders working together on making better surveys. SurveyTester is a cloud base solution for testing surveys before they go live. It includes a collaboration area for the survey team working together, includes screenshots of all tested survey pages made with a variety of devices and performs automatic test runs with just using a Survey Link.
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