---
title: "Forgot Password or Reset Password"
description: "I forgot my password and requested a reset email, but it has not arrived."
url: https://www.surveytester.com/academy/en/general-queries/forgot-password-or-reset-password/
language: en
type: faq
audiences: ["Project Managers", "Survey Authors"]
published: 2025-12-01
updated: 2026-03-20
---

# Forgot Password or Reset Password

_General Queries · SurveyTester Academy_

## I forgot my password and requested a reset email, but it has not arrived
## Check the basics
-   Confirm you used the correct email address associated with your account. For security reasons, an email is sent only to a registered user in SurveyTester.

    ![](https://www.surveytester.com/academy/_img/general-queries/forgot-password-or-reset-password/en/Uzpimage.png)        ![](https://www.surveytester.com/academy/_img/general-queries/forgot-password-or-reset-password/en/IUaimage.png)

-   Check if you are using the correct instance, for example free-trial.surveytester.com, or company.surveytester.com and the relevant login credentials.
-   Check your spam/junk, Promotions, and other folders for the reset email (as below image).

-   Check with your administrator.

-   If you are still unable to login please contact [support@surveytester.com](mailto:support@surveytester.com)

![](https://www.surveytester.com/academy/_img/general-queries/forgot-password-or-reset-password/en/Kz9image.png)

To know about how to Change Password, click [here](https://academy.surveytester.com/books/new-chapters/page/change-password).