---
title: "Creating A New Issue"
description: "The Issues feature allows testers to log, track, and review issues identified while testing a survey. Issues can be created directly from the survey…"
url: https://www.surveytester.com/academy/en/issues/creating-a-new-issue/
language: en
type: faq
audiences: ["Project Managers"]
published: 2026-08-03
updated: 2026-10-01
---

# Creating A New Issue

_Issues · SurveyTester Academy_

## Logging and Managing Issues During Survey Testing

The **Issues** feature allows testers to log, track, and review issues identified while testing a survey. Issues can be created directly from the survey interface and managed through the **Issues** tab.

* * *

## When to Use This Feature

Use the **Issues** feature whenever you identify a problem during survey testing, such as:

-   Incorrect survey logic
-   Display or formatting issues
-   Missing translations
-   Validation errors
-   Data collection issues
-   Any other survey-related defects

* * *

## Create a New Issue

1.  Locate the **blue bubble** in the bottom-left corner of the screen.
2.  Click the blue bubble and select the **Issues** icon to open the **Issues** window.
3.  Click **Create New Issue**.
4.  Complete the issue details by entering the required information.
5.  After completing the required fields, click **Save New Issue**.

![](https://www.surveytester.com/academy/_img/issues/creating-a-new-issue/en/wTtimage.png)
Issue Fields: Depending on your company's configuration, the available fields may vary. Common fields include:

| Field | Description |
| --- | --- |
| **Issue Type** | Select the category that best describes the issue. |
| **Priority** | Specify the severity or urgency of the issue. |
| **Country** | Select the country or market where the issue was identified. |
| **Description** | Provide a detailed explanation of the issue, including the observed behavior and expected behavior. |
| **Markets** | Select the applicable market(s) for the issue. |
| **Additional Classification Fields** | Complete any company-specific classification fields that are configured in your environment. |

![](https://www.surveytester.com/academy/_img/issues/creating-a-new-issue/en/QRbimage.png)

The issue is created and added to the project's issue list.

* * *

## View Logged Issues

1.  Open the **Issues** tab.
2.  Review the list of all issues logged for the survey.

The Issues tab displays all recorded issues and their associated details.

![](https://www.surveytester.com/academy/_img/issues/creating-a-new-issue/en/gH6image.png)

* * *

To view details of the issues logged:

1.  In the **Issues** tab, double-click an issue.
2.  The issue details window opens, displaying the full information for the selected issue.
3.  Use the **navigation buttons** to move between issues without returning to the issue list.

![](https://www.surveytester.com/academy/_img/issues/creating-a-new-issue/en/J9Uimage.png)

* * *

## Notes

-   Issue fields may vary based on your organization's configuration.
-   Providing a clear and detailed issue description helps improve issue resolution.
-   All saved issues are available from the **Issues** tab for future review and tracking.
-   Navigation controls allow you to quickly review multiple issues sequentially.

* * *

## Example Use Case

A tester identifies that respondents are incorrectly routed to a screenout page after answering a qualification question.

1.  The tester opens the **Issues** window from the blue bubble.
2.  Clicks **Create New Issue**.
3.  Selects:
    -   **Issue Type:** Survey Logic
    -   **Priority:** High
    -   **Country:** UK
4.  Enters a description explaining the routing problem.
5.  Selects the affected market and saves the issue.

The issue is immediately available in the **Issues** tab, where team members can review and track it until resolved.

To learn about Auto Detected issues, please check **[here](https://www.surveytester.com/academy/en/company-admin-settings/auto-detect-issues)**.