As you proceed through the survey, you can report any issue, from a simple spelling error to serious routing errors. Click on the Issue icon to open the issue details form. You will see this popup if no other user has reported an issue for this survey page.
Then click on the text at the bottom of the form – Click here to create a new issue.
If issues have previously been reported on this survey page, the icon will display the number of issues reported. Click on the Issues icon, and a form will be launched showing you the currently reported issues and a button on which you can click to create a new issue item.
A window will appear into which you can type your comments. The number and contents of the drop-down item lists are different for each customer and are under the control of your system administrator.
The Rich Text Editor (new version 4.9) allows you to enter an issue description. Copying content from Word to this editor will ask you if the content should keep the formatting or if it should be cleaned up before inserting it. The Editor box will enlarge when you start typing in many lines of text. Then click on the text at the bottom of the form – Click here to create a new issue. Click on the Issues icon, and a form will be launched showing you the currently reported issues and a button on which you can click to create a new issue item. If issues have previously been reported on this survey page, the icon will display the number of issues reported.
Use the handle at the bottom right of the form to resize the text box.
When you add an issue, you can specify the Priority, Issue Type, and other parameters the system administrator configured. The Issues form you see will look different from the ones in the user guide examples, as they are a company and sometimes project specific.
The items within the red box on the screenshot are the classification fields assigned to this project. These fields are defined by the project owner. Different users might see different areas, but they are all customizable by the administrators in the backend.
You can draw rectangles on the survey screen when moving the mouse outside the Issues box. They are connected to the entered issue and show up when other users see the issue description. They are also part of the automatically created screenshot.
Here is an example of a list of Issue Types defined by the system administrator.
Below is an example of a more complicated Issue Type classification set.
After reporting the issue, and assigning it proper classifications, click on the ADD bar at the bottom of the form. The ADD bar will not appear until some text has been entered. Describe the issue text box.
When using Chrome or Edge Extension, you can enable the “mouse marking item” on the issue form and then put your cursor on the survey page to create a highlighted box area around the issue.
Your issue is then reported, and the overview of issues for that page is shown again. You will also see the marked colored areas you defined when selecting the issue. You can open the issue box and move on to the next question.
When conducting a test run, if a previous tester reported issues on that page, a number would appear in the SurveyTester Bubble icon on the lower left of the page. The number indicates the number of reported issues on that page. You should always review the previously reported issues if you find a problem/issue during a test run. This will prevent you from reporting the same issue that has already been identified.
The issues box now contains the option to show or hide all issue markings of a page.
Clicking on the Magnifier Glass icon will turn it blue and display any Issue color markings made by previous testers.
The status of the Show/Hide Issue markings item (checked or not checked) will remain in effect for all test runs until you change the status by clicking again on the magnifier icon.
Click on the View Issue icon (highlighted in Blue) in the lower left-hand corner of your browser window to view any previously recorded issues.
Other testers will then be able to see the issue that you have reported. As you can see in the example below, comments from testers of the German, Japanese, and English versions of this survey are collected in the Issue form.