Test Links

SurveyTester supports two different groups of testers: Internal and external tester. Internal Testers are all users with a log in to the SurveyTester Platform. These users and their individual permissions are controlled from administrators.

External testers, however, do not have a login but they can still test surveys and support the SurveyTester QA team. They will see the same tester menu bar that is seen by SurveyTester users, and be allowed to report issues, and view issues already entered by other testers (if they have been given permission to do so), but they will not need to log into SurveyTester itself.

Typically, external testers (such as clients) are given the permission to only view issues that have been reported by other external testers, not those that have been reported by internal testers. This allows you to run numerous tests and fix dozens of problems, while also allowing clients to run tests using the same SurveyTester project.

That way all comments are recorded in the same SurveyTester project, but the client is not aware of the issues that have already been encountered and fixed. Typically, external testers are end clients or similar stakeholders.

When a custom link is created the project manager can set an expiration date for the link, and several other parameters. These include the ability to enter a comment into an existing issue, jump pages (as opposed to following the actual routing from page to page), and see previously reported Issues that were flagged as internal. It is also possible to add some text in the Mail Comment box which will be included in the email containing the link, which will be sent to the external tester.

The link can be e-mailed to the external tester directly from SurveyTester (see the Mail Templates section on page 153 for more information) or you can simply cut and paste the link and send an e-mail from your own account.

Note that the link points to the SurveyTester server and not yours. This is a security measure. The survey itself is still only located on your servers. However, SurveyTester generates a link that does not reveal your server address. If your survey uses HTTPS with an SSL encryption, the SurveyTester Link will also use HTTPS. Otherwise, it will use HTTP for the test link.

External testers will see a message informing them of the need for the Chrome/Edge Extension, which they should then download to use SurveyTester.

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