SurveyTester FAQ

Introduction
This comparison provides a detailed analysis of Decipher's standalone functionality versus Decipher integrated with SurveyTester. The focus is on two critical areas: Dummy Data Creation and Issue Reporting & Handling. The table highlights key differences in features and capabilities between these two approaches, offering an objective look at how the tools can support survey quality assurance and data management processes.
 
Details for Dummy Data Creation
Details for Issue Reporting & Handling
Conclusion

Question
SurveyTester uses the wrong time zone when it shows the creation date or the change date of issues. Other Date and time settings are also shown in the wrong time zone.
Answer
SurveyTester shows any date and time info in your timezone. Therefore, it is essential that you set up the timezone in your user profile correctly. If you missed defining your timezone, open your user settings with a click on your user picture or your initials in the top left corner of the screen. After that, click on My Account, and you can see your user settings:
Among the various items you can modify in your user settings, the timezone is the most crucial. To change it, simply click on the timezone field and use the backspace key to remove the current setting. Then, type in the details to find and select your correct timezone.

When exporting issues to Excel, you may want to customize the issue fields included in the file. Administrators can configure these fields in the Company Settings.
To do this:
Here, you can edit the field list and remove any unwanted fields. Note that this field list is specifically for Excel exports and does not affect your personal column selection. If you remove too many fields by mistake, simply clear the text box, and SurveyTester will automatically repopulate it with the default fields.