Questions people ask before they press send
How long does the review take?
Usually within five business days after we have a working survey link and the questionnaire. We confirm receipt by email and tell you the date you can expect the report.
Do I have to send the questionnaire document?
No, a survey link alone works. With the questionnaire as Word, PDF or Excel we can compare what the document says with what the survey does, and that comparison is where most of the serious findings come from.
Which survey systems can you review?
We fully support Forsta Decipher and Confirmit, Qualtrics, IBM SPSS / Unicom Dimensions, Askia, Nfield, Sawtooth, Voxco, LimeSurvey, IntelliSurvey, Tivian, SurveyMonkey, Alchemer and more. For other systems the review covers what the generic checks find: missing images, mobile screenshots, accessibility and text checks.
What does the report look like?
A written document, one finding per entry: what is wrong, on which page, with a screenshot, rated Info, Warning or Error. You can forward it to your scripter as it is.
Is our survey safe with you?
Yes. We treat your survey link, questionnaire and test data as confidential, use them only for the review and delete them on request. SurveyTester is operated by 2x4 Solutions GmbH in Mettenheim, Germany, under GDPR.
What happens after the report?
You decide. We ask once whether you would like to see how the findings were produced. Many teams continue with a free pilot on their next project or start a free trial. If you do not, the report is still yours to keep.