My Account
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General Queries
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FAQ
Browser Extension
The browser extension is essential for full functionality, as certain actions—like capturing issue-specific screenshots—can only be performed through it.
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FAQ
Survey Information
A: SurveyTester can only access information that is visible in the browser during testing. Many users/programmers configure special hidden questions to…
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FAQ
Data Location
SurveyTester data is hosted on our own hardware within a professionally managed data center in Germany and USA . We do not rely on public cloud…
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FAQ
Forgot Password or Reset Password
I forgot my password and requested a reset email, but it has not arrived.
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FAQ
Change Password
You can easily update your password from the My Account section of your SurveyTester dashboard. Just follow the steps below:
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FAQ
Installing the SurveyTester Extension
SurveyTester works directly in your browser through a browser extension. Installing it takes just a few minutes and unlocks all the testing and…
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FAQ
Project Search
You can locate projects in the project list using either keyword search or creation date filters .
Notifications, Permissions & Subscriptions
Pages & Routing
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FAQ
Dashboard showing labels in mixed languages
Why are there mixed languages on the Pages & Routing page?
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FAQ
Survey Metadata Upload
The Survey Metadata Upload feature allows users to upload survey metadata script files like mdd, XML, etc. before the first test run. SurveyTester uses…
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FAQ
Survey Path Analysis
Expected Result: You can see how respondents move through the survey and identify which routes are taken based on branching logic and survey conditions.