The browser extension is essential for full functionality, as certain actions—like capturing issue-specific screenshots—can only be performed through it.
If the extension is not an option, we can explore two alternatives:
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Light Version (No Extension): A simplified setup that requires adding a single external script line to each survey page. This script would run from our servers and handle most tasks, though issue screenshots would not be available. Standard page screenshots would still work normally.
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Remote Desktop Access: Clients could connect to a browser running on external servers via Remote Desktop Protocol (RDP). This would bypass internal network restrictions; however, we’d need details on the number of users and confirm feasibility with customers.